Odoo Support & Maintenance
A successful ERP implementation is only the beginning. To protect your investment and ensure your Odoo system continues to deliver value, you need a reliable support partner who understands both the platform and your business. Ruetech GmbH provides comprehensive Odoo support and maintenance services designed for the demands of German Mittelstand companies.
Why Ongoing ERP Support Matters
Your ERP system is the operational backbone of your business. When issues arise — whether a reporting error, a workflow glitch, or an integration failure — the impact on productivity and revenue can be immediate. Proactive support prevents small problems from becoming costly disruptions and ensures your system evolves with your business.
Our Support Services
Incident Support and Troubleshooting
When something goes wrong, you need fast, competent help. Our support team diagnoses and resolves issues across all Odoo modules, including:
- Functional issues (incorrect calculations, workflow errors, data inconsistencies)
- Technical issues (performance problems, server errors, integration failures)
- User questions and how-to guidance
- Access and permissions management
Proactive Maintenance
We do not wait for problems to occur. Our maintenance services include:
- Regular system health checks — monitoring performance, database size, and resource utilization
- Security updates — applying patches and security fixes promptly
- Backup verification — ensuring your backup strategy works and data can be restored
- Database optimization — cleaning up orphaned records, optimizing queries, and managing storage
- Module updates — keeping your Odoo instance current with the latest stable releases
Version Upgrades
Odoo releases a new major version annually. Upgrading brings new features, performance improvements, and extended support. We manage the entire upgrade process, including:
- Compatibility assessment of custom modules and integrations
- Upgrade planning and testing in a staging environment
- Data migration and validation
- Go-live execution with rollback capability
- Post-upgrade monitoring and issue resolution
Continuous Improvement
Your business does not stand still, and neither should your ERP system. We help you:
- Optimize existing workflows based on user feedback and operational data
- Implement new modules as your needs expand
- Build new integrations as you adopt additional tools
- Develop custom reports and dashboards for evolving management requirements
Support Plans
We offer flexible support plans to match your needs and budget.
Essential Support
- Email and ticket-based support during business hours (Mon–Fri, 9:00–17:00 CET)
- Guaranteed response within 8 business hours
- Monthly system health check
- Quarterly review meeting
Professional Support
- Email, ticket, and phone support during extended hours (Mon–Fri, 8:00–18:00 CET)
- Guaranteed response within 4 business hours for standard issues
- Guaranteed response within 2 hours for critical issues
- Monthly system health check and performance report
- Monthly review meeting
- Priority scheduling for change requests
Enterprise Support
- Multi-channel support with extended availability (Mon–Sat, 7:00–20:00 CET)
- Guaranteed response within 1 hour for critical issues
- Dedicated account manager and named support engineers
- Weekly system monitoring and proactive alerts
- Quarterly strategic review with optimization recommendations
- Priority development capacity for enhancements
All plans include access to our ticketing system for transparent issue tracking and reporting.
How We Work
- Submit a request — via our ticketing system, email, or phone depending on your plan.
- Triage and assignment — we classify the priority and assign the right specialist.
- Diagnosis and resolution — we investigate, communicate findings, and implement the fix.
- Verification — you confirm the issue is resolved to your satisfaction.
- Documentation — we update our knowledge base and your system documentation.
Service Level Agreements
Every support plan comes with a clear SLA that defines:
- Response times by priority level
- Resolution targets
- Escalation procedures
- Reporting and review cadence
- Availability guarantees
We measure and report on our SLA performance monthly, so you always know exactly how your support partnership is performing.
Why Choose Ruetech for Odoo Support?
- German-speaking team based in Freiburg im Breisgau — no offshore call centers
- Deep Odoo expertise as a Certified Odoo Partner
- Familiarity with your system — ideally, we implemented it and know every detail
- Transparent pricing — no hidden fees or surprise charges
- Long-term partnership mindset — we measure our success by your continued satisfaction
Secure Your ERP Investment
Whether you need basic coverage or comprehensive enterprise support, Ruetech GmbH has a plan that fits. Contact us to discuss your requirements and get a tailored support proposal.